What started as a passion for quality everyday carry gear became a mission to create folding knives that people can depend on.
We noticed that many knives on the market focused heavily on appearance while overlooking the details that matter most in daily use. Our goal is simple: design knives that combine performance, durability, and comfort in one dependable tool.
Whether you're opening packages, heading into the outdoors, or preparing for unexpected situations, we believe the right knife should always be within reach.
We accept American Express, Apple Pay/Google Pay (via desktop Safari or mobile), Paypal, Visa, MasterCard, UnionPay, PayMe, FPS, Alipay, Wechat Pay, Octopus as well as Suburbanhk gift cards.
Q: “Do you have any coupons or discounts?”
We try to offer the best price we can to all of our members at all times, and we strive to only carry quality products that are worth your hard-earned dollar.
We will not honor expired codes or codes found on third-party discounts, coupons, or promotion websites.
Q: “Can I change or cancel my order?”
We process orders very quickly to get your gear out to you as soon as possible, which means in most cases, we can't make any changes after an order has been placed. We cannot make any changes after we have sent a shipping confirmation email with a tracking link.
That being said, if you have already placed an order and would like to
Cancel the order Add or remove items Change the shipping address
please contact our support team within 30 minutes of placing your order.
For the best chance of us being able to honor your request, please send your message with the subject line "Modify or cancel order" and include your order reference number (SURBHK-XXXXX) in the body of your message.
Cancellations and order modifications are not guaranteed and can only be made during business hours. Please reach out toherewith any further questions.
Q: “When will my order ship?”
Our products fall into two categories: In Stock & Pre-Order and each item's type is listed on its product page. Estimated delivery dates for each product are displayed on individual product pages and in the order confirmation email you’ll receive immediately after placing an order.
In Stock items in orders placed before 3 p.m. (GMT+8) Monday–Friday (Except Public Holidays) ,12 p.m. (GMT+8) Saturday will typically ship on the same day. Orders placed after 3 p.m. (GMT+8) Monday–Friday (Except Public Holidays) will ship within 24 hours. Orders placed after 12 p.m. (GMT+8) on Saturday and throughout the weekends (as well as Public Holidays) will ship on the next working day. *It may vary due to the stock level. We will notify customer separately under special circumstances.
Please note that in peak periods orders may take a little longer (up to 3-5 business days) to ship out. Thanks for your patience!
Pre-Order items may take two weeks to ship, depending on the product. We provide a delivery estimation on the product page. Or may contact us for estimated delivery date of individual product.
If your order contains a mix of In Stock and Pre-order items, the entire order will not ship until all of the Pre-order items have arrived at our warehouse. If you need something more immediately, please contact our team at here .
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